1. Create Knowledge
2. Capture Knowledge
3. Refine Knowledge
4. Store Knowledge
5. Manage Knowledge
6. Disseminate Knowledge
* * * * *
1. Create Knowledge
Knowledge is created as people determine new ways of doing things or develop know-how.
Sometimes external knowledge is brought in.
2. Capture Knowledge
New knowledge must be identified as valuable and be represented in a reasonable way.
3. Refine Knowledge
New knowledge must be placed in context so that it is actionable.
This is where tacit qualities (human insights) must be captured along with explicit facts.
4. Store Knowledge
Useful knowledge must then be stored in a reasonable format in a knowledge repository
so that others in the organization can access it.
5. Manage Knowledge
Like a library, the knowledge must be kept current.
It must be reviewed regularly to verify that it is relevant and accurate.
6. Disseminate Knowledge
Knowledge must be made available in a useful format to everyone in the organization
who needs it, anywhere and anytime.
any
Source:
Introduction to Information Systems - Third Edition
Enabling and Transforming Business
By R. Kelly Rainer, Casey G. Cegielski
Page 139