Benefits of Expert Systems

* Increased output and productivity
* Increased quality
* Capture and dissemination of scarce expertise
* Operation in hazardous environments
* Accessibility to knowledge and help desks
* Reliability
* Ability to work with incomplete or uncertain information
* Provision of training
* Enhancement of decision-making and capabilities
* Decrease decision-making time
* Reduced downtime

* * * * *



* Increased output and productivity
- ESs can configure components for each custom order, increasing production capabilities.

* Increased quality
- ESs can provide consistent advice and reduce error rates.

* Capture and dissemination of scarce expertise
- Expertise from anywhere in the world can be obtained and used.

* Operation in hazardous environments
- Sensors can collect information that an ES interprets, enabling human workers to avoid hot, humid, or toxic environments.

* Accessibility to knowledge and help desks
- ESs can increase the productivity of help-desk employees or even automate this function.

* Reliability
- ESs do not become tired or bored, call in sick, or go on strike.
They consistently pay attention to details.

* Ability to work with incomplete or uncertain information
- Even with the answer of "don't know",
an ES can produce an answer, although it may not be a definite one.

* Provision of training
- The explanation facility of an ES can serve a teaching device and knowledge base for novices.

* Enhancement of decision-making and capabilities
- ESs allow the integration of expert judgement into problem-solving analysis
(for example, diagnosis of machine and problem malfunction and even medical diagnosis).

* Decrease decision-making time
- ESs usually can make faster decisions than humans working alone.

* Reduced downtime
- ESs can quickly diagnose machine malfunctions and prescribe repairs.


Source:
Introduction to Information Systems - Third Edition
Enabling and Transforming Business
By R. Kelly Rainer, Casey G. Cegielski
Page 377